Terms of Sale

These terms apply to purchases made by consumers through the webshop at nvqflightgear.com. The seller is Moldts Entreprise, trading as NVQ Flight Gear (“NVQ”, “we”), CVR 36112336, Ålykken 53, 6710 Esbjerg V, Denmark. You can reach us at info@nvqflightgear.com or via the contact form. Purchases made by organisations through the NVQ Platform are governed by the Organisation (B2B) Terms instead.

All prices in the webshop include 25% Danish VAT. Payment is processed by Stripe; we accept the payment cards shown at checkout, and your card details are handled by Stripe and never stored on our systems. The amount is reserved when you place your order and captured when the order is processed.

We reserve the right to correct obvious pricing errors, and to cancel an order if a product is sold out or can no longer be supplied — in that case you will be informed and any payment refunded in full.

We deliver to addresses within the EU. Standard delivery is up to 14 business days; stocked, non-customised products are often delivered faster. Flight suits are built to order and are excepted from the standard delivery time — their lead time is stated on the product page and confirmed with your order. Where a different lead time applies to a specific product, the product page states it.

Delivery times are estimates. In the event of circumstances beyond our reasonable control (force majeure — including, for example, supplier failure, transport disruption, strikes, natural events or public authority action), delivery may be delayed for as long as the circumstance lasts. We will inform you of any material delay, and your statutory rights — including the right to cancel a substantially delayed order — are unaffected.

The risk of loss or damage to the products passes to you when the products are delivered to you.

As a consumer you have a 14-day right of withdrawal under the EU Consumer Rights Directive and the Danish Consumer Contracts Act. The period runs from the day you receive the products. To exercise it, notify us within the period by an unambiguous statement — an email to info@nvqflightgear.com with your order number is enough — and return the products to us without undue delay and at the latest 14 days after your notification. You pay the direct cost of the return shipment.

We refund the purchase price, including the original standard delivery cost, within 14 days of receiving the products back or receiving documentation that you have returned them. You may inspect the products as you would in a physical shop; if the value of a product is reduced because it has been used beyond that, the reduction is deducted from the refund.

Exception for made-to-order and customised products: under the same legislation, the right of withdrawal does not apply to products made to your specifications or clearly personalised — for example gear produced with a specific logo, name or special configuration, and larger pool orders produced for a specific buyer. These orders are binding once placed and cannot be returned unless we have agreed otherwise in writing before the order was placed.

The Danish Sale of Goods Act gives you a two-year right of complaint. It applies to all products — including made-to-order and customised gear — and covers defects in materials or workmanship and products that do not perform as intended. It does not cover damage caused by incorrect use, mishandling, unauthorised modification or normal wear and tear.

To make a claim, contact info@nvqflightgear.com with your order number, a description of the issue and photos where possible. If the claim is justified we will repair or replace the product, or refund the purchase price, and reasonable return shipping for justified claims is reimbursed.

If you are unhappy with a purchase and we cannot resolve it together, you can submit a complaint to the Danish dispute resolution bodies via Nævnenes Hus, Toldboden 2, 8800 Viborg (naevneneshus.dk). You can also use the European Commission's online dispute resolution platform at ec.europa.eu/odr — when submitting there, state our email address info@nvqflightgear.com.

Purchases are governed by Danish law, without prejudice to the mandatory consumer protection rules of the country where you live.